Shipping & Returns
Madson Boutique offers FAST SAME day shipping (Monday-Saturday) & free standard shipping for all orders over $75. Orders must be placed before 1pm EST for same day shipping. We ship USPS First Class for a flat discounted rate of $5.95. We also have Express (2-3 day) and Overnight shipping options. Please keep in mind that shipping is calculated from your discounted subtotal, tax not included.
To ensure that your package is properly delivered, and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. We do our best to send packages out promptly, there is a very small time frame to cancel/change your order or to change the address. If you decide to change/cancel your order or change the address, please write us at firstname.lastname@example.org as soon as possible. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
All our shipments include tracking with delivery confirmation. We cannot be held accountable for packages where tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier - USPS (1-800-ASK-USPS) - and address the issue directly with them.
Shipping fees are non-refundable. If you refuse any shipments from Madson Boutique, you will be responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.
We are not responsible if a package is not delivered in the guaranteed shipping time and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS)
18635 High Springs Main Street
High Springs, FL 32643
Here is a simple run-down of the rules and procedures for returns:
- Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds.
- All returned items must still have the ORIGINAL TAGS on them.
- Returned merchandise must be UNWORN and UNWASHED. If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
- All returns must be postmarked within 15 days of the date that you recevied your order.
- Anything purchased at a discounted price of 25% or more is a FINAL SALE and is not eligible for return.
- Clearance and accessories sales are FINAL.
- Shipping will not be refuned on any returned items(unless there was a mistake on our end) and is the responsibility of the customer when shipping items back to us.
- When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
- If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us.
- Please allow 3-4 business days for us to receive your return, and 5-7 business days process your store credit.
Changing or canceling order
Things happen and you may need to change or cancel your order. We do our best to send packages out promptly, there is a very small time frame to cancel/change your. If you decide to change or cancel your order, please write us at email@example.com as soon as possible. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
Please look over your order as soon as you get receive it. If you think that you've received a defective item, contact our customer service team – firstname.lastname@example.org - within 3 business days of receipt of your order. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!
Defective or Damaged Items Process:
- Take pictures of the defective or damaged area and email the images to email@example.com, including the tag in the image showing it is still attached.
- Indicate "Defective" or "Damaged" in the subject line.
- Include the first and last name on your Madson Boutique account, order #, and item name.
When Products are NOT accepted for returns
If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay the return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days.